Effective date: 1 January 2025
Last updated: 1 January 2025
Service Elm Field Co., Ltd. (“we,” “us,” or “our”) operates the website service-elmfield.click. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our Site or engage our advisory consultations.
1. Data Controller
Service Elm Field Co., Ltd. Office 7, 26 Test-ro, Pyeongtaek 00000 Email: contact@service-elmfield.click Phone: +82 31 0000 9850
2. Information We Collect
Information you provide directly:
- Name, email address, and message content submitted through our contact form
- Consultation preferences, household size, and preferred session dates
- Information about your household’s reserve situation shared during enquiries or consultations
Information collected automatically:
- Browser type, device type, and operating system
- Pages visited, time spent on pages, and referral source
- IP address (anonymised where possible for analytics)
Cookies: We use essential and optional analytics cookies. See our Cookie Policy for details.
3. How We Use Your Information
We use your information to:
- Respond to enquiries and schedule consultations
- Prepare advisory deliverables (playbooks, audit reports, cash maps)
- Improve the Site and understand visitor behaviour
- Comply with legal obligations
We do not sell your personal information to third parties.
4. Legal Basis for Processing
Under applicable Korean data protection law, we process your data based on:
- Your consent (contact form submissions, analytics cookies)
- Contractual necessity (delivering consultations you have booked)
- Legitimate interests (improving our services and Site security)
5. Data Retention
- Enquiry form data: retained for 24 months after last contact, then deleted
- Consultation records and deliverables: retained for 5 years for professional record-keeping, then deleted
- Analytics data: retained for 14 months in anonymised form
- Cookie consent preferences: retained until you clear your browser storage
6. Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data (subject to legal retention requirements)
- Withdraw consent for analytics cookies at any time
- Lodge a complaint with the Personal Information Protection Commission of Korea
To exercise these rights, contact us at contact@service-elmfield.click.
7. International Data Transfers
Our Site is hosted within the Republic of Korea. If you access the Site from outside Korea, your data may be transferred to and processed in Korea. We ensure appropriate safeguards are in place for any cross-border data transfers required to deliver our services.
8. Third-Party Services
We may use third-party analytics providers to understand Site usage. These providers process data according to their own privacy policies. We do not share consultation details or household financial information with analytics providers.
9. Security
We implement appropriate technical and organisational measures to protect your personal data, including encrypted connections (HTTPS), access controls on consultation records, and staff training on data handling.
10. Children’s Privacy
Our services are directed at adults managing household finances. We do not knowingly collect personal information from individuals under 18 years of age.
11. Changes to This Policy
We may update this Privacy Policy periodically. The effective date at the top reflects the most recent revision. We encourage you to review this page regularly.
12. Contact
For privacy-related enquiries: contact@service-elmfield.click +82 31 0000 9850 Office 7, 26 Test-ro, Pyeongtaek 00000