Effective date: 1 January 2025
Last updated: 1 January 2025
This Refund Policy applies to advisory consultations offered by Service Elm Field Co., Ltd., including reserve continuity playbooks, offline wallet audits, and household cash mapping sessions.
1. Deposit and Confirmation
A 40% deposit is required to confirm your session date. The deposit secures your scheduled time and allows us to prepare materials for your household. The remaining balance is due at the final delivery meeting.
2. Cancellation by Client
More than 14 days before the scheduled session: Full deposit refund within 10 business days.
7–14 days before the scheduled session: 50% of the deposit is refundable. The remaining 50% covers preparation time and reserved scheduling.
Fewer than 7 days before the scheduled session: The deposit is non-refundable. We will offer one rescheduled date within 60 days at no additional charge, subject to availability.
No-show: If you do not attend a confirmed session without prior notice, the deposit is forfeited and no refund is issued.
3. Rescheduling
You may reschedule a confirmed session once at no charge if we receive at least 7 days’ notice. Additional rescheduling requests may incur a ₩50,000 administrative fee. Rescheduled sessions must occur within 90 days of the original date.
4. Cancellation by Service Elm Field
If we must cancel your session due to advisor illness, office closure, or scheduling conflict, we will offer a full deposit refund or priority rescheduling at your choice. Refunds are processed within 10 business days.
5. Refund After Session Commencement
Before deliverable completion: If you cancel after the first session but before delivery of your playbook, audit report, or cash map, you are responsible for fees covering work completed. We will refund any portion of the deposit exceeding the prorated fee for services rendered.
After deliverable delivery: Fees are non-refundable once the written deliverable has been presented and accepted at the delivery meeting. We include one revision round within 14 days of delivery at no additional charge.
6. Partial Refunds
Partial refunds may be issued when:
- A session is shortened due to circumstances on our side
- A deliverable cannot be completed due to insufficient information provided by the client (after one request for additional information)
- An expedite fee was charged but the expedited timeline could not be met due to our scheduling constraints
7. Non-Refundable Items
The following are non-refundable once incurred:
- Travel supplements for on-site visits that have been completed
- Expedite fees when the session was delivered within the agreed expedited timeline
- Follow-up review sessions that have been conducted
- Materials purchased specifically for your household (binding, labelling supplies, lamination)
8. Refund Method
Refunds are issued to the original payment method (bank transfer) within 10 business days of approval. You are responsible for any bank fees associated with the refund transfer.
9. Disputes
If you believe a refund is owed and we have declined your request, contact us at contact@service-elmfield.click with your booking reference, session date, and reason for the request. We will respond within 5 business days with a written decision.
10. Contact for Refund Requests
Service Elm Field Co., Ltd. Email: contact@service-elmfield.click Phone: +82 31 0000 9850 Office 7, 26 Test-ro, Pyeongtaek 00000
Please include your name, session type, scheduled date, and payment reference in all refund correspondence.